Q: Can the quality of your products compare to that of top-tier brands?
A: Our product specifications are benchmarked against those of top-tier brands. We conduct tests on key indicators for every batch before shipment and provide TDS and COA reports. We recommend that you request samples for testing first to verify performance with data, and proceed with cooperation only after you are satisfied.
Q: What is the minimum order quantity?
A: The minimum order quantity varies depending on the product type. For standard products, we strive to accommodate your actual usage needs. Please specify the products and quantities required when you contact us, and we will provide a clear quote.
Q: Can you provide samples?
A: Yes. We provide free samples for standard products (customers are responsible for shipping costs). For specialty products or large quantities of samples, please contact us for confirmation. We will discuss bulk orders after your sample testing is successful.
Q: What is the typical lead time?
A: Standard products in stock are shipped within 3–5 days. For products requiring production scheduling, lead times depend on order volume and factory schedules, typically 1–2 weeks. We will clearly inform you of the delivery date before you place your order.
Q: Why must payment be made before shipment?
A: We are committed to sound business practices and do not engage in financial arbitrage; instead, we devote all our energy to product quality and technical services. Payment before shipment ensures we can build long-term trust with our factories, secure priority production capacity, and provide more transparent and competitive pricing.
Q: What if there’s a problem with the product after use?
A: Please contact us immediately; our technical team will assist in analyzing the cause. If it’s a product quality issue, we’ll handle returns or exchanges; if it’s an application or formulation issue, we’ll provide technical guidance and optimization recommendations. We don’t just sell and walk away.
Q: Can you issue a VAT invoice?
A: Yes, we provide official special VAT invoices or general VAT invoices, issued according to customer requirements.